Kenneth and I have known each other for a few years. It was not until after graduation from college where Ken and I linked up on a business level. When I was looking for a new insurance provider, I immediately thought of Ken. From beginning to end, Ken made the process simple and easy. He informed me on the things I needed to know while not trying to over sell me on anything I did not need. If you are looking for a quality insurance agent/provider look no further than Serfass Insurance and Ken to take care of everything you need.
Ken is a bright, energetic, creative problem solver with his focus firmly planted in customer service. He cares about his customers and his community with a deep felt mission to protect and provide support and exceptional service. I have enjoyed his enthusiasm and tremendous work ethic combined with a strong ability to use the tools available to improve the work product and deliver quality. He is a pleasure to work with.
Ken has always been so helpful and quick to answer my questions. He also is very good with his Customers. As soon as I call he knows who I am right away. That’s very impressive to me.
A burglary is a terrible invasion of privacy. The police were courteous and professional, as they should be. But our Agent Ken Serfass and our adjuster Tim Burlew were more than courteous and professional. They were understanding and that meant so much to us. A big thank you to ERIE and to them. I have had Erie Insurance for 57 years and would never switch. By the way, my father was an ERIE Agent for many years. Thanks again.